Shipping & Returns

Complimentary shipping for baskets over £150

For baskets below GBP £150, our shipping charges are as follows:     
£10        2-3 working days*    DPD

Austria, Belgium, Estonia, Finland, France, Germany, Greece, Ireland (Republic of), Italy, Latvia, Lithuania, Luxembourg, Netherlands, Portugal, Slovak Republic, Slovenia, Spain

Complimentary shipping for baskets over €300
For baskets below €300, our shipping charges are as follows:
€15        Air Express*

All products are inclusive of VAT and duty, you will not be charged any additional tax or duties at your local customs authority.

Bulgaria, Croatia, Czech Republic, Denmark, Hungary, Poland, Romania

Complimentary shipping for baskets over £300
For baskets below £300, our shipping charges are as follows:
£15        Air Express*

All products are inclusive of VAT and duty, you will not be charged any additional tax or duties at your local customs authority.

Gibraltar, Liechtenstein, San Marino, Vatican City State (Holy See), Monaco

Complimentary shipping for baskets over £300
For baskets below £300, our shipping charges are as follows:
£15        Air Express*

Tax and duties are calculated at checkout. Optional pre-payment option available to avoid any further charges at customs. If you decide to opt-out of pre-paying taxes and duties, you will be responsible for any charges imposed by you local authority.

Complimentary shipping for baskets over $100
For baskets below $100, our shipping charges are as follows:     
$10        Air Express* 

Duties are included in the prices of our products, tax will be calculated at checkout.

Complimentary shipping for baskets over HK$2000
For baskets below HK$2000, our shipping charges are as follows:     
HK$100        Air Express* 

Complimentary shipping for baskets over CN¥2500
For baskets below CN¥2500, our shipping charges are as follows:     

CN¥90        Air Express*

Tax and duties are calculated at checkout. Optional pre-payment option available to avoid any further charges at customs. If you decide to opt-out of pre-paying taxes and duties, you will be responsible for any charges imposed by you local authority.

Complimentary shipping for baskets over A$500
For baskets below A$500, our shipping charges are as follows:     

A$20        Air Express*

All products are inclusive of VAT and duty, you will not be charged any additional tax or duties at your local customs authority.

Complimentary shipping for baskets over CA$500
For baskets below CA$500, our shipping charges are as follows:     

CA$20        Air Express* 

Duties are included in the prices of our products, tax will be calculated at checkout.

Complimentary shipping for baskets over CHF 350
For baskets below  CHF 350, our shipping charges are as follows:     
CHF 15        Premium Stadard*   

CHF 20        Air Express*

All products are inclusive of VAT and duty, you will not be charged any additional tax or duties at your local customs authority.

Complimentary shipping for baskets over 3500 kr
For baskets below  3500 kr, our shipping charges are as follows:     
120 kr        Premium Stadard*   

200 kr        Air Express*

All products are inclusive of VAT and duty, you will not be charged any additional tax or duties at your local customs authority.

Complimentary shipping for baskets over NZ$550
For baskets below NZ$5500, our shipping charges are as follows:     

NZ$25        Air Express*

All products are inclusive of VAT and duty, you will not be charged any additional tax or duties at your local customs authority.

Complimentary shipping for baskets over £300
For baskets below £300, our shipping charges are as follows:     
£15        Air Express*

Depending on the shipping destination, you may have the option to opt-out of pre-paying the tax and duties for your order. If you choose to do so, you will be responsible for any charges at customs.

We will send you a 'dispatch confirmation' email as soon as your parcel has been collected. This email will also contain your DPD or DHL tracking number.

Once an order is placed it is sent immediately to our warehouse and the packing process begins. This is fully automated process and therefore we are unable to accept cancellations or changes of orders once placed.

We offer free returns to customers within the UK provided the return request is sent within 14 days of receiving your order.

For international customers, we provide a pre-paid returns label at a cost, which will be deducted from your refund.

Our partnership with Global E allows us to automatically deduct VAT where applicable and gives you the option to pre-pay any import taxes your country may apply in most territories.

For certain shipping destination countries and/or products, the tax and duties will be included in our product prices. In other instances, you may be offered the option to pre-pay applicable taxes, which will then be calculated and included in the final price when you place an order. You acknowledge that such taxes are set by the shipping destination country and therefore may vary from country to country.

For detailed information in regards to your shipping destination and applicable tax and duties, please see above.

For clarity, the option to pre-pay taxes may not be available for your shipping destination country and/or your products and therefore you will be fully responsible for paying all applicable taxes directly to the relevant authority (and for reclaiming them in the event of a cancellation of your order or the return of products) as determined by the authorities of the shipping destination country.

For further information please click HERE

For all international orders not placed via our shipping partners Global-e, you are responsible for all import duties and tax charges that may be applied by your local customs office on delivery to their country. VAT will be automatically deducted at checkout. Any Import duty or tax charges are out of our control and will be invoiced to you by DHL directly. If you are concerned about these charges, we recommend you contact your local customs authority prior to purchasing, in order to calculate the final landed price inclusive of all taxes. 

Studio Nicholson insures all parcels during the time they are in transit until they are delivered to you. We require a signature for any goods delivered, at which point responsibility for the parcel passes to you. If you are not the receiver of your purchase (for example a gift order) then the person who signs for the package confirms receipt and is accountable for the package. Please note, customers are responsible for insuring any return parcels to Studio Nicholson.

Online orders and mail orders can be returned to any Studio Nicholson store in the UK however please note that refunds cannot be issued by the retail staff and your request will be forwarded to our returns department for processing.

As soon as your parcel has shipped you will receive a text message or email from DPD or DHL, you will then be able to change your address by following the link provided.

Yes, you can select a separate delivery address from your billing address at the checkout. If you are shopping with us for the first time, we reserve the right to ship your first order to your billing address (rather than an alternative shipping address).

DHL or DPD will leave a card containing the shipment number and whether they will attempt to redeliver the next working day or hold it at the local depot for you.

If you need to hold your shipment whilst the parcel is still in transit please contact the courier (DPD or DHL) with the tracking number provided in order to set your preferred delivery date.

Unfortunately we are unable to deliver to PO Boxes.

Your order number can be found in the order and shipping confirmation emails you will receive after placing an order with us. If you have created an account with us, you can view your full order history in your account area. 

Our store aims to process all returns within 3-5 working days of receiving them. We will send you a 'Refund Notification' email to confirm that we have refunded your card. Please note: that refunds can take up to 10 days to credit on your account statement, depending on your card issuer, which is beyond our control.

* Please note - during busier periods it may take up to 14 days to process refunds once your return has arrived at our warehouse. Thank you for your patience

Our prices on our online store reflect the changes in trends, customer demand and our own stock availability of our products. Whilst we appreciate how frustrating it is, we are unable to refund the difference in price on any items you have purchased that then goes into sale or into further markdowns.

You can of course return the item for a full refund and then re-order the same item at the sale price, given that the returned items is in accordance with our returns policy. Please be aware, however, we are unable to guarantee that another customer won't purchase the item first.