Returns & Exchanges
Returns Policy
We are happy to offer a refund - or for UK customers, an exchange - on any unsuitable items, including sale items, provided that we are notified within 14 days of receiving your order. You will then have a further 14 days to send the item(s) back us provided they are unworn and fit for resale, with all original labels and swing tickets attached to the items and in their original packaging.
Online orders and mail orders can be returned to any Studio Nicholson store in the UK however please note that refunds cannot be issued by the retail staff and your request will be forwarded to our returns department for processing.
* Please note - during busier periods it may take up to 14 days to process refunds once your return has arrived at our warehouse. Thank you for your patience.
UK RETURNS & EXCHANGES
We offer returns and exchanges within the UK. Please follow the link below to begin the return process. A free returns shipping label will be provided.
- Head over to the SN Returns Portal here, or by clicking the button below
- Enter your order number (remember to add a # at the start), then click 'Start Return'
- Select the item/s from your order you would like to return or exchange
- Decide if you would like to make an exchange or would like a refund
- When you have made all your choices a returns postage label will be generated for you to print out
- Pack all your unwanted items up in the box and attach the returns postage label
- Drop it off at your nearest post office
Please note, purchases made through Harper Concierge (Greater London only), may be returned for 14 days from your appointment date.
INTERNATIONAL RETURNS
All international returns will incur a small charge to return your order back to our UK warehouse. Please follow the link provided below to begin the return process. A pre-paid shipping label will be provided; please ensure that you use this label to avoid any extra charges.
For further assistance, please email service@studionicholson.com
FAQS
If you don't see your question below, feel free to contact us on service@studionicholson.com
We offer free returns to customers within the UK provided the return request is sent within 14 days of receiving your order.
For international customers, we provide a pre-paid returns label at a cost, which will be deducted from your refund.
Europe Zone 1 & 2 - €10 EUR
Europe Zone 3 - £10 GBP
USA - $10 USD
Hong Kong - $100 HKD
China - £15 GBP
Australia - $20 AUD
Canada - $20 CAD
Switzerland - 15 CHF
Norway - 120 kr
New Zealand - $25 NZD
Rest of the World - £15 GBP
Online orders and mail orders can be returned to any Studio Nicholson store in the UK however please note that refunds cannot be issued by the retail staff and your request will be forwarded to our returns department for processing.
Your order number can be found in the order and shipping confirmation emails you will receive after placing an order with us. If you have created an account with us, you can view your full order history in your account area.
Our store aims to process all returns within 3-5 working days of receiving them. We will send you a 'Refund Notification' email to confirm that we have refunded your card. Please note: that refunds can take up to 10 days to credit on your account statement, depending on your card issuer, which is beyond our control.
* Please note - during busier periods it may take up to 14 days to process refunds once your return has arrived at our warehouse. Thank you for your patience
Our prices on our online store reflect the changes in trends, customer demand and our own stock availability of our products. Whilst we appreciate how frustrating it is, we are unable to refund the difference in price on any items you have purchased that then goes into sale or into further markdowns.
You can of course return the item for a full refund and then re-order the same item at the sale price, given that the returned items is in accordance with our returns policy. Please be aware, however, we are unable to guarantee that another customer won't purchase the item first.
If we've not answered your question above, please email service@studionicholson.com.
Our office hours are 10am – 6pm (GMT) Monday - Friday.