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To start the return process for your order, please enter your email address or phone number and the order number below.

How do I return?

  • Enter your 4 digit order number and email address in the fields above and click Start
  • Follow the instructions and select the items you want to return
  • You will receive a confirmation email with the shipping guidelines once the return request is approved
  • If you are a UK customer, a return label will be generated for you

 

Returns Policy

You can return your items within 28 days of receipt of your shipment.

  • They must be in original condition, including swing tags still attached
  • For clothing, unwashed and unworn
  • In the original packaging

 

Are there any charges for return?

  • Original shipping charges are non-refundable
  • You are responsible for the charges of the return shipping. We offer free returns within the UK

 

When will I receive my refund?

  • Our store aims to process all returns within 3-5 working days of receiving them
  • We will send you a refund notification e-mail to confirm that we have refunded your card
  • Please note that refunds can take up to 10 days to credit on your account statement, depending on your card issuer, which is beyond our control
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