To start the return process for your order, please enter your email address or phone number and the order number below.
How do I return?
- Enter your 5 digit order number and email address in the fields above and click Start
- Follow the instructions and select the items you want to return
- You will receive a confirmation email with the shipping guidelines once the return request is approved
- If you are a UK customer, a return label will be generated for you
You can return your items provided that you notify us within 14 days of receipt of your shipment. You will then have a further 14 days to send the item(s) back to us.
- They must be in original condition, including swing tags still attached
- For clothing, unwashed and unworn
- In the original packaging
Are there any charges for return?
- Original shipping charges are non-refundable
- You are responsible for the charges of the return shipping. We offer free returns within the UK
When will I receive my refund?
- Our store aims to process all returns within 3-5 working days of receiving them
- We will send you a refund notification e-mail to confirm that we have refunded your card
- Please note that refunds can take up to 10 days to credit on your account statement, depending on your card issuer, which is beyond our control
Address for returns
C/O Studio Nicholson