Returns & Exchanges

We offer free returns to customers within the UK provided the return request is sent within 14 days of receiving your order.

For international customers, we provide a pre-paid returns label at a cost, which will be deducted from your refund.

On choosing credit, no costs will be applied to your return.

International Returns - £10 GBP

If you wish to drop off your return please follow the instructions on DHL locator and choose your country and fill in your location (address or zip code) to locate your nearest DHL Express points.

To schedule a pickup by a DHL courier, follow the instructions here.

Please follow the steps below to return your item(s):

1. Find a container that will fit all of the items you are returning. It is recommended to use a bag to avoid high shipping costs.
2. Place all the items you selected to return, including this note, into the container and seal it. Make sure the container fits the items as snugly as possible, to avoid excess shipping costs. Also make sure there are no tracking or shipping labels attached to the container.
3. Print the Return Label and affix it securely to the outside of the package. If an order number is required by the courier company to arrange the collection, please provide your order number starting with a hashtag, followed by 5 numbers #00000.

Online orders and mail orders can be returned to any Studio Nicholson store in the UK - however, please note that refunds cannot be issued by the retail staff and your request will be forwarded to our returns department for processing.

Please note, purchases made in-store can only be returned to one of our physical stores.

Your order number can be found in the order and shipping confirmation emails you will receive after placing an order with us. If you have created an account with us, you can view your full order history in your account area. 

Our store aims to process all returns within 10 working days of receiving them. We will send you a 'Refund Notification' email to confirm that we have refunded your card after your return has passed our quality review.

* Please note - during busier periods it may take up to 14 days to process refunds once your return has arrived at our warehouse. Thank you for your patience

Our prices on our online store reflect the changes in trends, customer demand and our own stock availability of our products. Whilst we appreciate how frustrating it is, we are unable to refund the difference in price on any items you have purchased that then goes into sale or into further markdowns.

You can of course return the item for a full refund and then re-order the same item at the sale price, given that the returned items is in accordance with our returns policy. Please be aware, however, we are unable to guarantee that another customer won't purchase the item first.

Canadian customers are eligible for a full refund of Duties and Taxes on returns.

If you opted for your order to be shipped DDP, we will have collected duties and taxes at checkout, and will refund them in full once your return is received and approved.

If you opted for your order to be shipped DDU, duties and taxes are charged by your local customs authority, not by us. Because of this, we are unable to refund DDU shipped fees.

If you paid duties or taxes directly to your local customs agency on a DDU order, you may be able to claim a refund through your local customs office. Policies differ by country, so we recommend contacting your customs authority for details.