Shipping & Returns

SHIPPING


UK
Complimentary shipping for baskets over £300

For baskets below GBP£300, our shipping charges are as follows:     
£8        2-3 working days*    DPD


Europe Zone 1
Austria, Belgium, Estonia, Finland, France, Germany, Greece, Ireland (Republic of), Italy, Latvia, Lithuania, Luxembourg, Netherlands, Portugal, Slovak Republic, Slovenia, Spain

Complimentary shipping for baskets over €300
For baskets below £300, our shipping charges are as follows:
€15        Air Express*

All products are inclusive of VAT and duty, you will not be charged any additional tax or duties at your local customs authority.


Europe Zone 2
Bulgaria, Croatia, Czech Republic, Denmark, Hungary, Poland, Romania

Complimentary shipping for baskets over £300
For baskets below £300, our shipping charges are as follows:
£15        Air Express*

All products are inclusive of VAT and duty, you will not be charged any additional tax or duties at your local customs authority.

 

Europe Zone 3
Gibraltar, Liechtenstein, San Marino, Vatican City State (Holy See), Monaco

Complimentary shipping for baskets over £300
For baskets below £300, our shipping charges are as follows:
£15        Air Express*

Tax and duties are calculated at checkout. Optional pre-payment option available to avoid any further charges at customs. If you decide to opt-out of pre-paying taxes and duties, you will be responsible for any charges imposed by you local authority.



USA

Complimentary shipping for baskets over $300
For baskets below $300, our shipping charges are as follows:     
$10        Air Express* 

Duties are included in the prices of our products, tax will be calculated at checkout.



South Korea

Complimentary shipping for baskets over ₩450000
For baskets below ₩450000, our shipping charges are as follows:     
₩17500       Air Express*

All products are inclusive of VAT and duty, you will not be charged any additional tax or duties at your local customs authority.


Japan

Complimentary shipping for baskets over ¥40,000
For baskets below ¥40,000, our shipping charges are as follows:     
¥2000        Air Express*

All products are inclusive of VAT and duty, you will not be charged any additional tax or duties at your local customs authority.


Hong Kong

Complimentary shipping for baskets over HK$3000
For baskets below HK$3000, our shipping charges are as follows:     
HK$100        Air Express* 

 




China

Complimentary shipping for baskets over CN¥2500
For baskets below CN¥2500, our shipping charges are as follows:     

CN¥90        Air Express*

Tax and duties are calculated at checkout. Optional pre-payment option available to avoid any further charges at customs. If you decide to opt-out of pre-paying taxes and duties, you will be responsible for any charges imposed by you local authority.


Australia
Complimentary shipping for baskets over A$500
For baskets below A$500, our shipping charges are as follows:     

A$20        Air Express*

All products are inclusive of VAT and duty, you will not be charged any additional tax or duties at your local customs authority.

 

Canada
Complimentary shipping for baskets over CA$500
For baskets below CA$500, our shipping charges are as follows:     

CA$20        Air Express* 

Duties are included in the prices of our products, tax will be calculated at checkout.


Switzerland

Complimentary shipping for baskets over CHF 350
For baskets below  CHF 350, our shipping charges are as follows:     
CHF 15        Premium Stadard*   

CHF 20        Air Express*

All products are inclusive of VAT and duty, you will not be charged any additional tax or duties at your local customs authority.


Norway

Complimentary shipping for baskets over 3500 kr
For baskets below  3500 kr, our shipping charges are as follows:     
120 kr        Premium Stadard*   

200 kr        Air Express*

All products are inclusive of VAT and duty, you will not be charged any additional tax or duties at your local customs authority.


New Zealand

Complimentary shipping for baskets over NZ$550
For baskets below NZ$5500, our shipping charges are as follows:     

NZ$25        Air Express*

All products are inclusive of VAT and duty, you will not be charged any additional tax or duties at your local customs authority.


Rest Of The World

Complimentary shipping for baskets over £300
For baskets below £300, our shipping charges are as follows:     
£15        Air Express*

Depending on the shipping destination, you may have the option to opt-out of pre-paying the tax and duties for your order. If you choose to do so, you will be responsible for any charges at customs.

















COVID-19 UPDATE

Our online shop is operating as normal and we continue to ship worldwide. Due to the ongoing pandemic, there might be some slight delays in shipping your parcel. Thank you for your understanding.


*Delivery times provided are estimates to be used as a guideline only. Studio Nicholson cannot be held responsible for unforeseen delays due to weather conditions, busy holiday periods or customs delays.


Returns Policy

We are happy to offer a refund on any unsuitable items provided that we are notified within 14 days of receiving your order. You will then have a further 14 days to send the item(s) back us provided they are unworn and fit for resale, with all original labels and swing tickets attached to the items and in their original packaging.

We offer free returns within the UK.

If you wish to exchange for a different style, we ask that you request a refund and place a new order for the new item. All refunds exclude all shipping costs.

 

How to return your item(s)

Visit our returns page and follow instructions.

 

* Please note – For any international orders not shipped via our shipping partner, Global-e, and your order number does not start with ‘GE……..’, please process the return via our ‘UK Returns’ Portal.

For further assistance, please email service@studionicholson.com


FAQs

How do I know if my order has been shipped?
We will send you a 'dispatch confirmation' email as soon as your parcel has been collected. This email will also contain your DHL or UPS tracking number.

Can I cancel my order?
Once an order is placed it is sent immediately to our warehouse and the packing process begins. We therefore do not accept cancellations or changes of orders once placed.

Do I have to pay for my return?
We offer free returns to customers within the UK, all orders outside the UK are responsible for the cost of shipping returns back to us. 

We recommend that you insure the return shipment as you are under a duty to take reasonable care of the goods and will be liable for damage to them until we receive them. We also recommend that you use a secure, tracked means to return your order and retain proof of sending, in case of a dispute.

Will I be charged additional taxes or duty?
Our partnership with Global E allows us to automatically deduct VAT where applicable and gives you the option to pre-pay any import taxes your country may apply in most territories.

For certain shipping destination countries and/or products, the tax and duties will be included in our product prices. In other instances, you may be offered the option to pre-pay applicable taxes, which will then be calculated and included in the final price when you place an order. You acknowledge that such taxes are set by the shipping destination country and therefore may vary from country to country.

For detailed information in regards to your shipping destination and applicable tax and duties, please see above.

For clarity, the option to pre-pay taxes may not be available for your shipping destination country and/or your products and therefore you will be fully responsible for paying all applicable taxes directly to the relevant authority (and for reclaiming them in the event of a cancellation of your order or the return of products) as determined by the authorities of the shipping destination country.

For further information please click HERE

For all international orders not placed via our shipping partners Global-e, you are responsible for all import duties and tax charges that may be applied by your local customs office on delivery to their country. VAT will be automatically deducted at checkout. Any Import duty or tax charges are out of our control and will be invoiced to you by DHL directly. If you are concerned about these charges, we recommend you contact your local customs authority prior to purchasing, in order to calculate the final landed price inclusive of all taxes. 

Is my parcel insured?
Studio Nicholson insures all parcels during the time they are in transit until they are delivered to you. We require a signature for any goods delivered, at which point responsibility for the parcel passes to you. If you are not the receiver of your purchase (for example a gift order) then the person who signs for the package confirms receipt and is accountable for the package. Please note, customers are responsible for insuring any return parcels to Studio Nicholson.

Can I change my delivery address?
As soon as your parcel has shipped you will receive a text message from DHL or UPS, you will then be able to change your address by following the link provided.

Can I have my order delivered to an address different to my billing address?
Yes, you can select a separate delivery address from your billing address at the checkout. If you are shopping with us for the first time, we reserve the right to ship your first order to your billing address (rather than an alternative shipping address).

What happens if nobody is able to sign for my order?
DHL or UPS will leave a card containing the shipment number and whether they will attempt to redeliver the next working day or hold it at the local depot for you. You can change to your preference by entering the shipment number and postal code at www.dhl.com, until 22h30 that evening. 

Is it possible to ship to a PO Box?
Unfortunately we are unable to deliver to PO Boxes.

Where do I find my order number?
Your order number can be found in the subject line of both your 'Order Confirmation' and 'Shipping Confirmation' emails. If you have created an account with us, you can view your full order history in your account area. 

When will I receive my refund?
Our store aims to process all returns within 3-5 working days of receiving them. We will send you a 'Refund Notification' email to confirm that we have refunded your card. Please note: that refunds can take up to 10 days to credit on your account statement, depending on your card issuer, which is beyond our control.

Do you offer price adjustments on sale items?
Our prices on our online store reflect the changes in trends, customer demand and our own stock availability of our products. Whilst we appreciate how frustrating it is, we are unable to refund the difference in price on any items you have purchased that then goes into sale or into further markdowns.

You can of course return the item for a full refund and then re-order the same item at the sale price, given that the returned items is in accordance with our returns policy. Please be aware, however, we are unable to guarantee that another customer won't purchase the item first.

 

 

If we've not answered your question above, please email service@studionicholson.com
Our office hours are 10am – 6pm (GMT) Monday - Friday.

© Studio Nicholson 2021

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