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Shipping & Returns

We offer complimentary shipping
on all baskets over £250 (UK & International).


For baskets below £250, our shipping charges are as follows:

UK      
£8        2-3 working days*    DHL or UK Mail


International Zone 1
Belgium, France, Germany, Ireland, Monaco, Netherlands, USA

£15     2-4 working days*    DHL or UPS


International Zone 2
Austria, Croatia, Cyprus, Czech Republic, Denmark, Finland, Greece, Italy, Japan, Latvia, Lithuania, Poland, Portugal, Slovenia, Spain, Sweden, Turkey

£20     2-4 working days*     DHL or UPS


International Zone 3

Australia, Canada, China, India, Israel, Hong Kong, Korea (South), Kuwait, Macao, New Zealand, Norway, Qatar, Saudi Arabia, Singapore, Switzerland, Taiwan, Thailand, United Arab Emirates


£25     3 – 6 working days*    DHL or UPS


*Delivery times provided are estimates to be used as a guideline only. Studio Nicholson cannot be held responsible for unforeseen delays due to weather conditions, busy holiday periods or customs delays.


Returns Policy

We are happy to offer a refund on any unsuitable items within 28 days (including sale items), provided they are unworn and fit for resale, with all original labels and swing tickets attached.

We offer free returns within the UK.

If you wish to exchange for a different style, we ask that you request a refund and place a new order for the new item. All refunds exclude all shipping costs.

 

How to return your item(s)

Visit our returns page here and follow instructions.

Address for returns

Studio Nicholson 
7 Calvert Ave
London, E2 7JP


FAQs

How do I know if my order has been shipped?
We will send you a 'dispatch confirmation' email as soon as your parcel has been collected. This email will also contain your DHL or UPS tracking number.

Can I cancel my order?
Once an order is placed it is sent immediately to our warehouse and the packing process begins. We therefore do not accept cancellations or changes of orders once placed.

 

Do I have to pay for my return?
We offer free returns to customers within the UK, all orders outside the UK are responsible for the cost of shipping returns back to us. 

Will I be charged additional taxes or duty?
Customers outside of the EU are responsible for all import duties and tax charges that may be applied by their local customs office on delivery to their country. Any Import duty or tax charges are out of our control and will be invoiced to you by DHL directly. If you are concerned about these charges, we recommend you contact your local customs authority prior to purchasing, in order to calculate the final landed price inclusive of all taxes. 

Is my parcel insured?
Studio Nicholson insures all parcels during the time they are in transit until they are delivered to you. We require a signature for any goods delivered, at which point responsibility for the parcel passes to you. If you are not the receiver of your purchase (for example a gift order) then the person who signs for the package confirms receipt and is accountable for the package. Please note, customers are responsible for insuring any return parcels to Studio Nicholson.

Can I change my delivery address?
As soon as your parcel has shipped you will receive a text message from DHL or UPS, you will then be able to change your address by following the link provided.

Can I have my order delivered to an address different to my billing address?
Yes, you can select a separate delivery address from your billing address at the checkout. If you are shopping with us for the first time, we reserve the right to ship your first order to your billing address (rather than an alternative shipping address).

What happens if nobody is able to sign for my order?
DHL or UPS will leave a card containing the shipment number and whether they will attempt to redeliver the next working day or hold it at the local depot for you. You can change to your preference by entering the shipment number and postal code at www.dhl.com, until 22h30 that evening. 

Is it possible to ship to a PO Box?
Unfortunately we are unable to deliver to PO Boxes.

Where do I find my order number?
Your order number can be found in the subject line of both your 'Order Confirmation' and 'Shipping Confirmation' emails. If you have created an account with us, you can view your full order history in your account area. 

When will I receive my refund?
Our store aims to process all returns within 3-5 working days of receiving them. We will send you a 'Refund Notification' email to confirm that we have refunded your card. Please note: that refunds can take up to 10 days to credit on your account statement, depending on your card issuer, which is beyond our control.

 

 

If we've not answered your question above, please email service@studionicholson.com
Our office hours are 10am – 6pm (GMT) Monday - Friday.

© 2020 Studio Nicholson
All rights reserved.
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