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Delivery & Returns

We offer complimentary shipping
on all baskets over £250 (UK & International).


For baskets below £250, our shipping charges are as follows:

UK      
£8        Next Working Day*     UK Mail


International Zone 1
USA, France, Belgium, Germany, Ireland, Netherlands

£15     1-2 working days*    DHL


International Zone 2
Japan, Italy, Sweden, Denmark, Finland, Spain, Portugal, Greece, Cyprus, Austria

£20     1-2 working days*      DHL


International Zone 3
Korea (South), China, Hong Kong, Taiwan, Australia, New Zealand, Norway, Canada, Singapore, Switzerland, India

£25     2 – 4 working days*   DHL 


*Delivery times provided are estimates to be used as a guideline only. Studio Nicholson cannot be held responsible for unforeseen delays due to weather conditions, busy holiday periods or customs delays.


Returns Policy

We are happy to offer an exchange or refund on any unsuitable items within 28 days, provided they are unworn and in resale-able condition, with all original labels and swing tickets attached.

Exchanges are only offered for the same style in a different size or colour. If you wish to exchange for a different style, we ask that you request a refund and place a new order for the new item. All refunds exclude all shipping costs.

 

How to return your item(s)

  1. Contact us by email at service@studionicholson.com to obtain your RAN (Returns Authorisation Number). Include your name, order number, the item you are returning and your preference of a refund or exchange. 
  2. Complete the short returns slip supplied in your order with refund or exchange instructions and include the RAN that we email to you.
  3. Package up your return items securely and post the parcel back to us, using your preferred mail or courier service. Remember to use a recorded service as the goods are your responsibility until they arrive back with us.


Address for returns

Studio Nicholson Returns
Intermail plc,
Horizon West
Canal View Road
Newbury
Berks
RG14 5XF


FAQs

How do I know if my order has been shipped?
We will send you a 'dispatch confirmation' email as soon as your parcel has been collected. This email will also contain your DHL or UK Mail tracking number.

Will I be charged additional taxes or duty?
Customers outside of the EU are responsible for all import duties and tax charges that may be applied by their local customs office on delivery to their country. Any Import duty or tax charges are out of our control and will be invoiced to you by DHL directly. If you are concerned about these charges, we recommend you contact your local customs authority prior to purchasing, in order to calculate the final landed price inclusive of all taxes. 

Is my parcel insured?
Studio Nicholson insures all parcels during the time they are in transit until they are delivered to you. We require a signature for any goods delivered, at which point responsibility for the parcel passes to you. If you are not the receiver of your purchase (for example a gift order) then the person who signs for the package confirms receipt and is accountable for the package. Please note, customers are responsible for insuring any return parcels to Studio Nicholson.

Can I change my delivery address?
Provided the item has not been collected by our courier, we will do our best to update your preferred address, but we cannot guarantee. Please contact us as soon as possible at service@studionicholson.com. Once the item is shipped, unfortunately we are unable to change the delivery address.

Can I have my order delivered to an address different to my billing address?
Yes, you can select a separate delivery address from your billing address at the checkout. If you are shopping with us for the first time, we reserve the right to ship your first order to your billing address (rather than an alternative shipping address).

What happens if nobody is able to sign for my order?
UK Mail will leave a card to say they called were unable to deliver and that they will try again the following working day. If the 2nd delivery attempt is unsuccessful, they will leave a card asking you to contact them and rearrange a delivery at a time or address you will be available.

DHL will leave a card containing the shipment number and whether they will attempt to redeliver the next working day or hold it at the local depot for you. You can change to your preference by entering the shipment number and postal code at www.dhl.com, until 22h30 that evening. 

Is it possible to ship to a PO Box?
Unfortunately we are unable to deliver to PO Boxes.

Do I have to pay for my return?
Yes, customers are responsible for the cost of shipping returns back to us. If you have requested an exchange, we will ship the replacement item(s) back to you free of charge.

Where do I find my order number?
Your order number can be found in the subject line of both your 'Order Confirmation' and 'Shipping Confirmation' emails. If you have created an account with us, you can view your full order history in your account area. 

When will I receive my refund?
Our warehouse aims to process all returns within 3-5 working days of receiving them. We will send you a 'Refund Notification' email to confirm that we have refunded your card. Please note: that refunds can take up to 10 days to credit on your account statement, depending on your card issuer, which is beyond our control.

How long will it take to send out my exchange items?
Our warehouse aims to process all returns within 3-5 working days of receiving them, although it can take longer during busy periods such as holidays and sale.

Will I be charged tax or duty on my replacement item?
We mark all replacement shipments as ‘exchange’ or ‘replacement’ with ‘no commercial value’, on the basis taxes would have been paid on the original order. In the unlikely event the your local authorities request taxes on the replacement item, we recommend that you dispute these charges with them directly.

If we've not answered your question above, please email service@studionicholson.com
Our office hours are 10am – 6pm (GMT) Monday - Friday.

© 2015. Studio Nicholson
All rights reserved.
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